{"product_id":"9781408114421","title":"The Stranger's Long Neck : How to Deliver What Your Customers Really Want Online","description":"\u003cstrong\u003eThe Stranger's Long Neck\u003c\/strong\u003e\u003cbr\u003e\u003cb\u003eAuthor(s): Gerry McGovern\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eEvery website has a \"long neck\"--a small set of tasks that are very important to your customers. In this book, Web content expert Gerry McGovern offers tried and tested tips to make your website the commercial asset it really should be.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Stranger's Long Neck\u003c\/i\u003e is a practical guide for any manager wishing to improve their organisation's online performance. Web content specialist, Gerry McGovern, explains that all websites have a small set of tasks, or \"long necks,\" that are important to its customers and that must be easy to complete or customers will go elsewhere. \u003ci\u003eThe Stranger's Long Neck\u003c\/i\u003e shows how to tune in effectively to what your customers want--and then deliver it with aplomb.\u003c\/p\u003e\u003cp\u003eUnderstanding customer needs can be a difficult task when customers are ‘strangers', in that he or she is always \"on the outside,\" particularly so in an online environment. Using case studies including Tetra Pak, Microsoft and the NHS, and illustrated with web shots throughout, \u003ci\u003eThe Stranger's Long Neck\u003c\/i\u003eshows how organisations can use the ‘long neck' theory to create and manage efficient and user-friendly websites.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003eReview(s):\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003eISBN:  9781408114421\u003cbr\u003e\u003cbr\u003e ","brand":"A\u0026C Black Business Information and Development","offers":[{"title":"Paperback \/ softback","offer_id":40594770067662,"sku":"9781408114421","price":24.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0600\/7029\/7806\/products\/getimage_224344c5-51af-4013-9e6a-e0e1ffa2e8b1.jpg?v=1637817253","url":"https:\/\/pickwickbookshop.com\/products\/9781408114421","provider":"Pickwick Bookshop","version":"1.0","type":"link"}